Cancellation policy

Purchase Options Cancellation Policy

Proto Global GmbH · navimeso.de

Some items in the NAVIMESO shop can be ordered as a subscription or pre-order. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

A NAVIMESO subscription (savings plan) delivers your chosen products on a recurring schedule at an exclusive subscription price. Your payment details are stored securely; each delivery is automatically charged before shipping. No upfront payment for multiple cycles is required.

Available intervals:

  • Monthly (every 30 days)
  • Quarterly (every 90 days)

Auto-renewal: Your subscription renews automatically at your chosen interval until you cancel it yourself. There is no minimum contract term and no minimum number of deliveries.

Reminder before next delivery: We send you a reminder email before your next delivery. You can make changes, pause, or cancel your subscription up to 48 hours before the next charge.

Available changes: You can manage your subscription at any time via your customer account (My Account → My Subscription):

  • Change delivery interval (monthly ↔ quarterly)
  • Reschedule the next delivery date
  • Skip a single delivery
  • Update payment method or delivery address
  • Pause subscription (up to 3 months)
  • Cancel subscription

For a pause longer than 3 months, please contact our customer service.

Cancellation: You can cancel your subscription at any time — there is no minimum contract term. You can cancel via:

  • Online: Customer account → My Account → My Subscription → Cancel subscription
  • Email: info@navimeso.de
  • Phone: +49 (30) 917-03844

We recommend cancelling at least 48 hours before the next charge. After cancellation, no further deliveries or charges will be made. A delivery that has already been paid for and shipped will not be refunded.

For information on returns and refunds, please refer to our Return & Refund Policy.

Pre-Orders

With a pre-order, you purchase a product that is not yet in stock at the time of ordering but will be available at a later date. At checkout, no payment or only a partial payment may be charged; the full amount or remaining balance will be charged at the time the order is fulfilled via your stored payment method.

Cancellation: Pre-orders can be cancelled at any time before they are fulfilled (i.e. before shipping). Please contact us via email at info@navimeso.de or call +49 (30) 917-03844.

Once a pre-order has been fulfilled, it can no longer be cancelled. In this case, you may request a return in accordance with our Return & Refund Policy.

Note on Hygienically Sealed Products

Peptide Formula and Omega-3 are sealed with a hygiene seal (between the bottle neck and cap). The right of withdrawal does not apply if this seal has been removed or damaged after delivery. Please refer to our Return & Refund Policy for full details.